We ship worldwide, from Shanghai.
Unfortunately, orders may require extra time if processed during Mainland Chinese public holidays.
Whilst we always want everyone happy clappy, inevitable delays may occur as a result of pending payment authorisations sometimes.
CHINA, HONG KONG + MACAU
All delivery within China, Hong Kong and Macau is a flat rate of 5 USD.
All deliveries are shipped with S.F Express.
Delivery time is between 3-4 business days once payment is completed.
REST OF THE WORLD
International delivery is a flat rate of 20 USD.
All deliveries are shipped with SF Express, DHL, or FedEx.
Delivery time is between 7-14 business days.
Please be advised that import taxes, duties and related custom fees may be charged once the parcel arrives at the destination country.
Payment for the charges and taxes is the responsibility of the recipient, and not covered by Flabjacks.
RETURNS + EXCHANGE
Please note that we do not accept returns for greeting cards.
Please refer to the following criteria as a guideline for our returns policy:
- please send along an email to firstname.lastname@example.org explaining the reasons for your return request within 7 days of receiving your order. once we authorise your return request, we will provide further instructions on how to return your order.
- please note that we do not return shipping fees and other miscellaneous fees associated with your order.
- items must be in original condition with all tags and packaging attached.
- return packages remain the responsibility of the customer until it is received by Flabjacks
- it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.